NOVEMBER 5, 2009
Click, click, vroom
Shopping online is now even with visiting dealership lots as a primary method to find used cars, according to data from J.D. Power and Associates. In 2009, 46% of used-vehicle buyers searched the Internet for cars to purchase, up from 40% in 2008.
Online car shopping was more successful, too. More than three in 10 used-car buyers (31%) found the car they ultimately purchased online, compared with 28% who found it at a dealership.
“Internet shopping provides prospective buyers with the opportunity to search through enormous amounts of specific vehicle information without ever leaving home, allowing for a more efficient medium of matching buyers with unique used vehicles in the market,” said Arianne Walker, director of marketing and media research at J.D. Power and Associates, in a statement.
According to Ad-ology, Web search results influenced 26.1% of recent new- and used-vehicle purchasers. The Internet had a major impact on car shoppers, with nearly one-half looking to manufacturer Websites and more than 45% affected by local dealership sites. The used-car shoppers surveyed by J.D. Power were more likely to check out third-party sites such as AutoTrader and Cars.com.
Social media was a big influence as well, with 42.2% of recent vehicle purchasers reporting an impact from the sites. They were especially interested in the positive and negative comments of other car buyers.
According to Chrome Systems Inc. and Zogby International, 86% of US Internet users who leased or purchased a new car in the past year researched the vehicle online. About two-thirds used a manufacturer’s site for information, and more than one-half searched.
Capgemini’s “Cars Online 09/10” report noted that almost 90% of consumers worldwide research cars online before buying.
“Search engines are increasingly becoming a key starting point for consumers as they search for new models and brands, as well as information about automotive-related blogs, reviews and other types of resources that might help them during the research process,” according to the report.
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Check out today’s other article, “eMarketer Cuts Through the Mobile Penetration Hype.”
- Dealer website maintenance and management
Wright Media Link maintains your dealership’s website by keeping it updated with important links, coupons, sales, service and parts specials. We will keep the ads, that you supply, updated on the site as well as create graphics for specials and dealer events. We also keep your customer testimonials and site templates up to date. We have experience with Cobalt and Dealer.com digital marketing.
We will come to your dealership and take photos of your vehicle inventory then upload them to your website. We upload a minimum of ten photos per vehicle, additional photo uploads are negotiable. Each photo is previewed and edited, if necessary, before being displayed on your site.
- Store and staff photography
Store and staff photographs are an important part of your presence on the internet. We will photograph and update individual staff members and assist them in creating a short bio that introduces them to the internet customer. We are flexible in taking special event photos for display on your site.
- Website SEO
Search engine optimization, SEO, is an important part of keeping your dealership’s name at the top of search engine results. Constant updating of key and specific words will keep your site in front of the competition. We utilize an organic method before resorting to paid optimization.
- Website analytics
Website analytics measures, collects and analysis traffic on your site for the purpose of understanding who your customers are, where they are, what they are shopping for and helps in maximizing your advertising dollar to a specific audience. We embed analytics in your site, forward the results to your advertising department and use the information in creating a better online experience for your customers.
- Social media content
Social media sites, such as Facebook and Twitter, keep your dealership’s name at the forefront of your customers. We do send advertising avalanches to users, rather we use this medium to occasionally post special events, dealer and individual achievements as well as helpful information or special announcements. We want users to not only know that your dealer sells cars, but you are an important part of the community.
- Dealer reputation
You work hard to maintain a positive reputation of your dealership in your community. What your staff projects to the public is a direct reflection of you. When a customer comes in your store, you want them to feel like they are not only important, but that you listened to them. The internet is the same. Customers who visit you store to buy a car, have their vehicle maintenanced or to purchase parts, do share their experiences online. We monitor sites, such as dealerrater.com, ripoffreport.com and others, and keep you informed of comments that may require your attention.